Договориться не проблема. Как добиваться своего без конфликтов и ненужных...

Negotiations without conflict, stress and unnecessary concessions - that's what this book offers. It doesn't matter if you're trying to drive down the price of a washing machine repair or you're in a multi-million dollar deal. 9 methods by Chris Voss, the FBI's preeminent hostage rescue specialist, work in all cases. They not only allow you to achieve your goal without testing the nervous system - they help you maintain a friendly tone and a positive attitude in the most difficult situations. The book is also published under the titles "Negotiate without compromise. Negotiate like your life depends on it" and "No compromise. Win-win negotiations with high stakes".