Управление конфликтом: что делать, если вы столкнулись с невыполненными...

You have probably found yourself in situations of conflict more than once, when relations are tense to the limit, they do not want to listen to you, and you break into a cry - or defiantly fall silent. You are well aware that the problem cannot be solved in this way, but you simply do not know how to behave. If the situation repeats, then your reaction repeats, and over time the problem becomes unsolvable, and you are slowly but surely moving towards neurosis. The authors of this highly entertaining and useful book are well aware of such situations and reactions—they call it a situation of confrontation. The authors will teach you constructive behavior in seemingly completely destructive conflicts. Simple models will help you not be afraid of conflicts, defend your own opinion and at the same time not spoil relations with others. This book is a continuation of the first book by the same authors - Negotiating in extreme situations: what and how to say when the stakes are high. At home, at work, among strangers and in a friendly company, the advice offered by the authors of the book Conflict Management: what to do if you are faced with broken promises, deceived expectations and aggressive behavior will come in handy. The book is designed for the widest readership.