Золотая книга этикета

The "Golden Book of Etiquette" contains an extensive set of knowledge about the rules of good manners: how to make acquaintances and greet, how to talk beautifully and make compliments, send invitations, give and receive gifts; how to write business and personal letters, how to properly conduct a conversation on the phone, use fax and e-mail; behave in public places. Of great importance is the section of the book devoted to etiquette in the home and family: how to avoid quarrels and conflicts between relatives, parents and children, how to hold family celebrations, celebrate engagements, christenings, name days and other holidays, what it means to be an exemplary hostess and what are the basic rules of hospitality . The "Business Etiquette" section will acquaint readers with recommendations for hiring, the basics of office work, the rules of conduct for both a leader and a subordinate, as well as such concepts as "etiquette at official events" and "image of a business person."